Managed Monitoring - TECHNO SUMMIT am 2. Juli 2015

Slide 1

MANAGED MONITORING
ÜBERWACHJUNG DER SERVERINFRASTRUKTUR UND
ANWENDUNGEN DIREKT AUS DER CLOUD

Prinzip Partnerschaft

1

Konica Minolta
IT Solutions


Slide 2

KONICA MINOLTA IT SOLUTIONS GMBH
IT-INFRASRUCTURE
Strategie
Prinzip Partnerschaft

2

Konica Minolta
IT Solutions


Slide 3

ÜBERBLICK

reliability
mobility
operabilit
service
effciencyy

Managed Monitoring

Strategic consulting

Managed
Microsoft
Patching

Prinzip Partnerschaft

Performance
analysis

Software asset management

Regular
appointments

Service contingent

24x7
On-call duty

Hardware Services

3

Konica Minolta
IT Solutions


Slide 4

MANAGED MONITORING

reliability
mobility
operabilit
service
effciencyy

Managed Monitoring

Strategic consulting

Managed
Microsoft
Patching

Prinzip Partnerschaft

Performance
analysis

Software asset management

Regular
appointments

Service contingent

24x7
On-call duty

Hardware Services

4

Konica Minolta
IT Solutions


Slide 5

MONITORING SOLUTIONS FOR IT SOLUTIONS
Basic Monitoring

Professional Monitoring

Application Monitoring

Application Monitoring

 Only from Outside the
Application

 From Inside and Outside of
the Application

Operating System
Monitoring

Operating System
Monitoring

Virtualization
Monitoring
 Agentless

Prinzip Partnerschaft

Hardware
Monitoring

Virtualization
Monitoring

Hardware
Monitoring

 With Agent

5

Konica Minolta
IT Solutions


Slide 6

HOW DOES THE CLOUD SERVICE MANAGED MONITORING WORK?

Managed Monitoring
Cloud Service

Customer - Cloud Services

Appliance at
the customer

Service Desk

Prinzip Partnerschaft

6

Konica Minolta
IT Solutions


Slide 7

MANAGED MONITORING
CLOUD SERVICE

Customer

Managed Monitoring
Cloud Service

Prinzip Partnerschaft

•
•
•
•

Knowledge
Resources
Experience
Methodology

7

Konica Minolta
IT Solutions


Slide 8

MANAGED MONITORING
CLOUD SERVICE

3. Output:

Filter
Sync

2. Middleware:

Scribe-Team

1. Core:

Prinzip Partnerschaft

8

Konica Minolta
IT Solutions


Slide 9

TICKET

Prinzip Partnerschaft

9

Konica Minolta
IT Solutions


Slide 10

KNOWLEDGE BASE ARTIKEL

Prinzip Partnerschaft

A_domain_is_currently_unreachable__1_2_Rule
Summary

10

Konica Minolta
IT Solutions


Slide 11

MANAGED MONITORING

Praxisbeispiele
–Betriebssystem
–Exchange
– SQL-Server

Prinzip Partnerschaft

11

Konica Minolta
IT Solutions


Slide 12

PROFESSIONAL MONITORING
DISCOVER DER SERVER UND DER APPLIKATION EXCHANGE
20%

54%

C:\

C:\

34%
C:\

67%
C:\

C:\

24%
C:\

89%

58%

76%

C:\

C:\

12%

C:\
C:\

Prinzip Partnerschaft

65%
C:\

90%

50%

C:\

C:\

12

Konica Minolta
IT Solutions


Slide 13

PROFESSIONAL MONITORING
APPLIKATIONSMONITORING
Exchange Server 2007/2010/2013

50%
Steht auf der Festplatte, auf der die ExchangeWarteschlange liegt, zu wenig Festplattenplatz zur
Verfügung, wird der Versand und Empfang von Emails
eingestellt

Prinzip Partnerschaft

Festplatte vergrößern oder die Exchange Queue wird auf
eine andere Festplatte verschoben
C:\

13

Konica Minolta
IT Solutions


Slide 14

PROFESSIONAL MONITORING
DISCOVER DER SERVER UND DER APPLIKATION SQL

D:\

E:\

F:\

G:\

H:\

50%
tempdb
C:\

Prinzip Partnerschaft

14

Konica Minolta
IT Solutions


Slide 15

PROFESSIONAL MONITORING
DISCOVER DER SERVER UND DER APPLIKATION

Northwind-Database
% free
space

% used
space

Freier Speicher innerhalb
der Datenbank unter 20%

Prinzip Partnerschaft

15

Konica Minolta
IT Solutions


Slide 16

PROFESSIONAL MONITORING
BETRIEBSSYSTEM MONITORING

Standort 1
Prinzip Partnerschaft

Standort 2
16

Konica Minolta
IT Solutions


Slide 17

INSIDE MANAGED MONITORING

Features 2015
• Version 2.0
• Self Service Portal for the
customer to SharePoint
base
• SMS notification
• Smartphone/Tablet App

Prinzip Partnerschaft

17

Konica Minolta
IT Solutions


Slide 18

Prinzip Partnerschaft

18

Konica Minolta
IT Solutions


Slide 19

Prinzip Partnerschaft

19

Konica Minolta
IT Solutions


Slide 20

Professional Monitoring
Reporting

Prinzip Partnerschaft

20

Konica Minolta
20
IT Solutions


Slide 21

ZEIT FÜR FRAGEN

Prinzip Partnerschaft

21

Konica Minolta
IT Solutions


Slide 22

IHR KONTAKT – STAND MANAGED MONITORING

Carsten Trautmann

System Engineer
[email protected]

Prinzip Partnerschaft

22

Konica Minolta
IT Solutions


Slide 23

VIELEN DANK!
Für Ihre Aufmerksamkeit

Prinzip Partnerschaft

23

Konica Minolta
IT Solutions