Period - Outlance

Job – Profile
Lars Detmers
Senior Technical Consultant
Lars Detmers
Senior Technical Consultant
HP Service Manager 7 und HP/Peregrine ServiceCenter
Top 5 Supporter im HP ITRC Forum
http://forums13.itrc.hp.com/service/forums/categoryhome.do?categoryId=695
Lars Detmers is graduated in computer science, 43 years, spoken languages:
german and english.
Work Experience
Period
Company
Job Description
1995 - 1998
Bank
Department Information/Organisation
Projekt Manager
Evaluation and Implementation of Standard
Period
Company
Job Description
1998 - 1999
Consulting
Consultant
Process Design and Implementation of Tivoli Service Desk (Service
Desk, Inventory, Change Management)
Period
Company
Job Description
1999 - 2001
Freelancer and Trainer
Implementation Partner of Peregrine Systems
Period
Company
Job Description
2001 - today
Outlance GmbH, Managing Director and Senior Consultant
Implementation Partner of HP Software
Senior Consultant, Trainer for Peregrine Systems
Remote/On site projects in cooperation with near-shore
development partners
Stand 05.10.2009
Outlance GmbH
Seite 1 von 4
Job – Profile
Lars Detmers
Senior Technical Consultant
HP ServiceCenter / HP Service Manager 7 Experience
Versions
Modules
Clients
Operating
Systems
Databases
Interfaces
Miscellaneous
Certificates
Stand 05.10.2009
ServiceCenter 2.0 to ServiceCenter 6.2, HP Service Manager 7.x
Service Management / Service Desk
Incident Management (früher Problem Management)
Problem Management
Inventory / Configuration Management
Change Management
Request Management
SLA Management
Scheduled Maintenance
IR Expert
Report Center
Event Services
Document Engine
Scripts / RTECalls
Wizards
JavaScript
GUI Client
Web Client / ESS Client
Java Client (<SC6)
WebClient (SC6.1)
OAA (Get-Services, Get-Answers)
WinNT / Win200x / WIN XP / Vista / Windows 200x Server
UNIX / Linux
MVS
P4
Oracle
MS SQL
MySQL
Microsoft SMS (Systems Management Server)
Tivoli TEC / Inventory
SCEmail / SCAuto Mail
Connect-It
Order Management (AssetCenter)
Telefonie
Web Service / SOAP (Service Manager 7 – ServiceCenter 6.2)
Application Upgrades (auf A9901/A9902, SC4.05, SC5, SC5.1,
SC6.1, SC6.2)
Trainer for Peregrine Systems (ServiceCenter 4 – Introduction)
Individual administrator and developer workshops/trainings
Reporting with Crystal Reports / Crystal Enterprise
Creation of own modules with Document Engine
Notification and Print Modul with ServiceCenter JavaScript
AIS HP Service Management Software [2006]
ITIL Foundation
Outlance GmbH
Seite 2 von 4
Job – Profile
Lars Detmers
Senior Technical Consultant
Selected Projects of last 10 years
Customer
Period
Insurance
September 2009 - today
Role
Summary
Version
Modules/Activities
Senior Consultant
Enhancement Service Manager 7 (Phase 1 and 2)
7.0
Change Management, Configuration Management, Oracle
Enhancement of an existing system (phase 1 and 2)–
JavaScript/RAD Scripting.
Customer
Period
Insurance
August / September 2009 (5 days)
Role
Summary
Version
Modules/Activities
Solution Architect
Workshop Problem Management with HP Service Manager 7.11
7.11
Problem Management
Workshop Problem Management based on Best Practices SM7.1x
Customer
Period
Insurance
Januar 2009 – August 2009
Role
Summary
Version
Modules/Activities
Senior Consultant / Technical Team Lead
Implementation HP Service Manager 7 – Phase 2
7.0
Service Desk, Incident Management, Problem Management,
Configuration Management, Interfaces (SOAP), Oracle 10
Coaching Consultants in project team
Implementation of Modules : Incident Management,
Alerting/Measurement Modul – JavaScript/RAD Scripting
Customer
Period
Service Provider
June 2008 - September 2008
Role
Summary
Version
Modules/Activities
Senior Consultant
Upgrade ServiceCenter 5.1 to ServiceCenter 6.2
6.2
Service Desk, Incident Management, Mandanten
ServiceCenter Server AIX, Oracle 10
Upgrade existing system to Version 6.2 in cooperation with
nearshore development team
Customer
Period
Insurance
September 2007 - December 2008
Role
Summary
Version
Modules/Activities
Senior Consultant / Technical Team Lead
Implementation HP Service Manager 7 – Phase 1
7.0
Service Desk, Incident Management, Problem Management,
Change Management, Configuration Management, Interfaces
Stand 05.10.2009
Outlance GmbH
Seite 3 von 4
Job – Profile
Lars Detmers
Senior Technical Consultant
(SOAP), Oracle 10
Requirement Workshops
Coaching Consultants in project team (Service Desk, Incident
Management, Problem Management, Configuration Management,
Interfaces (SOAP, etc.)). Implementation Service Request
Management and Change Management with HP Service Manager 7
- module Change Management
Customer
Period
Telekommunication (Switzerland)
September 2007 - October 2007 (20 days)
Role
Summary
Version
Modules/Activities
Senior Consultant
Proof of Concept (PoC) Implementation HP ServiceCenter 6.2
6.2
Service Management, Incident Management, Configuration
Management, SOAP Web Services, Oracle
PoC to demonstrate capabilities of ServiceCenter 6.2 based on
requirements of customer (data model, processes, interfaces)
Documentation and presentation of results
Customer
Period
Insurance
April 2007 - August 2007
Role
Summary
Senior Consultant
Pre-study for worldwide implementation of HP Service Manager 7
- replacement of Remedy ARS, HP OpenView Service Desk and a
custom build Change and Service Request Application. Coaching
and knowledge transfer.
6.2 ( HP Service Manager 7)
Service Management, Incident Management, Problem
Management, SLA Management, Change Management, Config
Management, Self Service Client
Version
Modules/Activities
Customer
Period
Role
Summary
Version
Modules/Activities
Outlance
Dezember 2006 – February 2007
Senior Consultant / Coach
Implementation of a notification module based in JavaScript
6.1
ServiceCenter JavaScript
Customer
Period
Role
Summary
Version
Modules/Activities
Insurance (Switzerland)
May 2006 (5 days)
Senior Consultant
Reporting Change Management
5.0 (Windows, Oracle)
Reports with Crystal Reports 9.2
and many more starting with 1999
Stand 05.10.2009
Outlance GmbH
Seite 4 von 4