Testing, Monitoring und Management der E-Business Suite

Jens Zwer
Systems & Applications Management Solutions
Testing, Monitoring und Management
der E-Business Suite und Oracle Forms
Investments EBS/Forms-Applikationen
vs. Nutzen & Kundenzufriedenheit ?
• Lizenzkosten
• Implementierung
• Entwicklung / Customizing
• Test
• Maintenance
• Upgrades / Interfaces
• Produktion
?
?
• schlechte Performance
• mangelnde Verfügbarkeit
• mangelnde Funktionalität
• schlechte User Experience ?
Oracle Enterprise Manager
Top--Down Application Management
Top
Application
Operations
Management
Application
Quality
Management
Application Management Suite
Application Testing Suite:
Real User
Experience Monitoring
-Test Management
Management & Change Mgt.
Pack
- Functional Testing
-Load Testing
JAVA Diagnostic
Diagnostic and Tuning
-Data Masking
- Real Application Testing
Complete solution spanning all phases from development through production
Application Testing Suite
- Web, Siebel, EBS/Forms, ADF, WebServices, Oracle DB
- Reduzierte Scripting Aufwände ~50%
ServerStats
Functional Testing
Test Management
Load Testing
Funktional/Regression Testing
Last-/Performance Testing
Oracle Test Manager
Ermöglicht höhere Qualität und Performance durch Strukturierte Testing
vorgangsweise, Wiederholung Tests, Darstellung von Testaufwände und
Testergebnisse.
Vorteile
• Integrierte Module für Komplettes Testprozess Management
Anforderungen
Testfälle
Problemfälle (Defekte)
• Fördert Team kommunikation und Effizienz
Single repository für alle Testobjekte
Browserbasierte anwändung.
• Erweiterbar um Testprozesse und Best practices zu
unterstützen.
Manuelle und automatisierte Testfälle
Benützer-definierte rollen und Felder
7
EBS & Forms Testing
OpenScript
Graphisch oder Code Ansicht – Ihre Wahl
Oracle Enterprise Manager
Top--Down Application Management
Top
Application
Operations
Management
Application
Quality
Management
Real User
Experience Monitoring
Application Testing Suite:
Siebel Management
Pack
- Functional Testing
-Test Management
-Load Testing
JAVA Diagnostic
Diagnostic and Tuning
-Data Masking
- Real Application Testing
Complete solution spanning all phases from development through production
Heutige Überwachungsmethoden
Die Lösung: Real User
– keine
Monitoring
100 % Lösung
“sehen Sie mit den Augen Ihrer Kunden”
• alle User
• alle Transaktionen
- 74% aller
Probleme
werden vom End-User gemeldet
# Anzahl
der Probleme
• 24 * 7
- Support benötigt
durchschnittlich 6 Calls zur Problemlösung
von End-Usern
Real User Monitoring
Synthetic Business Monitoring
Application Monitoring
Server Monitoring
Top-Down Application Management
Business-Centric Management Designed Specifically for Oracle Applications
Are my customer support processes
working?
How many user sessions are running?
Which component is mis-configured?
Which are the top 5 slowest running SQL
statements?
RAC
Top-Down Application Management
Business-Centric Management Designed Specifically for Oracle Applications
Real
User Experience
Are my
customer
support processes
working?
Insight (RUEI)
How many user sessions are running?
Which component is mis-configured?
Which are the top 5 slowest running SQL
statements?
RAC
Wie funktioniert es?
Netzwerk Protokoll Analyse (NPA)
Seitenaufruf
Netzwerk
Antwortzeit
• Client-ip, Server-ip
• URL (Page, Object)
• Referrer page
• Zeit und Datum
• Cookie/Session-id
• Seite geladen oder
abgebrochen?
• Netzwerk Timeout?
• Antwortzeit
Server
Antwortzeit
RUEI
• Antwort aller Seiten und
Komponenten ?
• Server Fehler, Website
Fehler, Content Fehler
• Größe von Seiten bzw.
Komponente
• Antwortzeit
RUEI – Real User Experience Insight
Internet / Intranet
Firewall
Switch
Application Server
Datenbanken
Real User Experience Insight
Oracle’s Support für EBS & Forms
Out-of-the-box Real User Monitoring Solution
für Oracle Applikationen
• Übersetzt Netzwerk Objekte in Business Funktionen.
• Überwacht und monitort End User Aktivitäten - über Clicks
zu Views zu Transaktionen
• Automatische Erkennung von EBS & Forms Applikationen
• KPI’s für alle kritischen Applikationen und Views können
erstellt werden
• erlaubt die Spezifizierung und Monitoring der reallen
End User Transaktionen
Advantages:
with Accelerator:
• Page name Identifizierung
• User action extended over
Siebel view
Without accelerator:
• URL reporting, translate all
URL’s manually
• No user action, Siebel view
correlation
• No business IT alignment
Vorteile RUEI für alle beteiligten Abteilungen
Verbesserung
Business
Performance
Optimierung der
Applikation und
User Experience
Business und
Fachbereich
ApplikationsManager & Support
Proaktives
Monitoring und
Diagnose
IT Operations
RUEI für Business und Fachbereich:
Zufriedenheit & Performance
Business Transaktion Tunnel
Usage Reports:
• Browser, Version
• Länder, Sprachen
• Provider, Netzwerk
• Bandbreiten
• Welche User
RUEI für Applikations- Manager & Support
Dashboards
& SLM
Business Service Monitoring
(z.B. login in, transfer, payment…)
User Experience Tracking,
Replay von
Webseiten
RUEI für IT Operations
KPI Konfiguration,
Monitoring &
Alarmierung
Server, Network &
Object Performance
Diagnose
Daten Export
Fehler Reports
& Analyse
Dashboard
Service Level Überwachung
22
Vorteile
• Support für Webapplikationen (HTTP, HTTPS, XML)
• Spezieller Support für Siebel, EBS, Forms, JD Edwards, Peoplesoft & Weblogic
• Komplett passiv – kein Performance Einfluss
• Sicher
• Ohne Änderung der Applikationen
• Ohne Änderung der Infrastruktur
• Sehr schnell implementiert
Top-Down Application Management
Business-Centric Management Designed Specifically for Oracle Applications
Are my customer support processes
working?
How many user sessions are running?
Application
Management
Which
component
is mis-configured?
Pack for EBS
Which are the top 5 slowest running SQL
statements?
RAC
Application Management Suite for EBS
Problem Management
Proactive
Application
• Monitor application modules that are being accessed
• Monitor modules that are consuming more
processing power than other
• Collect User per application module (historic and real
time)
• Monitor performance, throughput and usage metrics of
mid tier components
• Capture errors / exceptions
User
Interface
Composite
Apps
Industry
Apps
CRM
Workflow AOL
Concurrent
Manager
Data
Java
SCM
HCM
Financials
Oracle Application Server
Oracle E-Business Suite
IT Management
Co-relate
relate
User
• Monitor User Activity within EBS system (Forms, Web,
Jobs or Workflow)
• Collect real time and historic details
System
Client
• Monitor SQL activity with Database & Top SQL
• Relate DB sessions with User and other mid tier
components
SYSTEM MONITORING AND DIAGNOSTIC
•
Find Performance
Bottlenecks Quickly
•
Top-Down Analysis
•
Graphical Performance
Analysis
•
Support Team Based
Diagnostic
•
Integrated into Enterprise
Manager
Automated Provisioning
Cloning
1
2
3
Target
Source
End to End Clone Automation
HOT, Cold and RAC Clone
Data Scrambling during Clone
Application Management Pack for Oracle E-Business Suite
Enterprise Manager Grid Control
IT Management
Patch Management
Inputs
The interview process
captures:
Extract
1.Oracle patches
2.Custom patches
3.Multiple target instances
4.Patch readmes
5.Set AD Patch options
6.Security credentials
7.Set execution date/time
Building a
“Patch Run”
Test
UAT
Prod
Automated Patch Deployment
Integrates with myOracle Support
Highly reusable and self documenting Customizable
Single Node or Multi Node Deployment
CA, GA, Lanaguage or Platform patches
IT Management
Returns
* actual savings, productivity improvements, and payback period may vary
Application Management Suite for Siebel
Real
User Experience
Are my
customer
support processes
working?
Insight (RUEI)
How many user sessions are running?
Application Management
Which component
mis-configured?
Pack forisSiebel
Which are the top 5 slowest running SQL
statements?
RAC
Oracle Enterprise Manager
Top--Down Application Management
Top
Application
Operations
Management
Application
Quality
Management
Application Management Suite
Application Testing Suite:
Real User
Experience Monitoring
-Test Management
Management & Change Mgt.
Pack
- Functional Testing
-Load Testing
JAVA Diagnostic
Diagnostic and Tuning
-Data Masking
- Real Application Testing
Complete solution spanning all phases from development through production
Fragen ?
[email protected]
http://www.oracle.com/us/products/enterprise-manager/application-management/index.html