FC - Informatik Uni Leipzig

Universität Leipzig
Institut für Informatik
Infrastruktur- und Anwendungs- architektur
der e-business Strategie von T-Systems
Dr. Jürgen Kratz, Member of the Managing Board
T-Systems International GmbH
20.12.2002
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Dr. Jürgen Kratz
Member of the Managing Board
20. Dezember 2002
T-Systems.
Facts & Figures.
Standorte national
ca. 25 Hauptstandorte mit jeweils mehr als 200
Mitarbeitern in Deutschland
Präsenz international
in mehr als 20 Ländern
Umsatz
rd. 13,8 Milliarden Euro/Geschäftsjahr 2001
Mitarbeiter
rd. 43.000, davon rd. 10.000 im Ausland
(Stand Januar 2002)
Kerngeschäft
Vernetzung weltweiter Standorte unserer Kunden
und Integration ihrer
IT-Anwendungen
Highlights
Betrieb von 1,0 Mio. Arbeitsplätze unserer Kunden;
Besitzer des zweitgrößten Computerzentrums der Welt
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Dr. Jürgen Kratz
Member of the Managing Board
20. Dezember 2002
T-Systems und Wettbewerber.
Konvergenzlösungen über alle Stufen aus einer Hand.
Anbieter
Netz-/Systeminfrastruktur
Transport
NetzwerkdienstAccess
leistungen
e-Business / e-Solutions
Worldcom
MCI/EDS
AT&T/
IBM
Kommunikations--/
Datendienste
IBM/AT&T
EDS
AT&T
British Telecom
BT
IT-Dienstleistungen
IBM
Syncordia/Syntegra
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T-Systems
Kontrolle über die gesamte Lösungsinfrastruktur
Garantie von Verfügbarkeit und Response (End-to-End Trouble Shooting)
Integration von IT- und TK-Dienstleistungen zu innovativen Business Solutions
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Dr. Jürgen Kratz
Member of the Managing Board
20. Dezember 2002
CIO Vision and Goals
Idea
Draft
Commit
last update
9.10.02

Establishment and further
development of
Plan/Build/Run for
- company processes
- ITC (Information Technology and
Communications)
- Quality management
- Company security

e-Business Enabler for international
performance, providing references
for convergence solutions

Use of synergy potential through
uniform standards and systems

Making company knowledge available
to customers and employees
“We support and
further T-Systems valueenhancement efforts by
providing internal ITC
systems and management
for company processes,
company quality
and company security “
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Source: Strategy & Businessconcept Chap. 4
Dr. Jürgen Kratz
Member of the Managing Board
20. Dezember 2002
The IT Strategy derives from the Company Strategy
and conforms to the Corporate IT Strategy.
Group
IT Strategy
Strategy for
TC/IT and Convergence/
e-Business Company
Attributes of the
Legal Structure(s)
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Attributes of the
IT Architecture
Attributes of the
T-Systems Control and Business
Model
Internationalisation
Dr. Jürgen Kratz
Member of the Managing Board
20. Dezember 2002
10 Principles for the successful Reorganization of the TSI ITC Landscape
Idea
Draft
Commit
last update
9.10.02
• The ITC strategy derives from the TSI company strategy and conforms to the corporate ITC strategy,
which is examined from the perspective of profitability.
• The ITC architecture is based on the process model of T-Systems International GmbH.
Central TSI and BL processes are mapped to a TSI core system.
• The standard application platforms in the core system network are SAP R/3 and Siebel; within the
system network, an SAP R/3 HR system provides support for human resource management.
• ITC users gain access to the ITC systems via a personalized portal which is divided into three
function blocks; Information, Communication and Application Services.
• The TSI system network is integrated into the corporate group via the Key Information Object
architecture (KIO); responsibility for content and quality is established through the business
processes.
• A T-Systems template, which is universal throughout the network, provides strong support for
standardization.
• The system network is based on a harmonized ITC system and communications platform, thus
optimizing forms of operation.
• The degree of internal ITC development depends on the importance of a given process for
competitive strength and the availability of customizable standard solutions.
• ITC projects are controlled by the roadmap, which is standard throughout the company.
• Use what you sell.
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Dr. Jürgen Kratz
Member of the Managing Board
20. Dezember 2002
The IT Architecture is directed by the
Process Model of T-Systems International GmbH.
Leadership &
Management
Human
Resources
Management
Finance &
Controlling
Procurement
Sales & Customer Relationship Management
Marketing
Commercial Order Management
Portfolio
Management
Delivery Management
Delivery
Legal
Management
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Security
Management
Process &
Quality
Management
Customers
Markets
Strategy &
Planning
IT &
Infrastructure
Dr. Jürgen Kratz
Member of the Managing Board
20. Dezember 2002
Findings: Focus on International Organization.
IT system architecture international findings (reference: IT inventory worldwide)
France Soleri/ France Siris:
Project “Convergence”
(Harmonization TS France) started.
Extensive SAP implementation
project partly started
Netherlands: dSAP
with MM, SD and PS
Austria: Implementation
of central HR system
planned. Diverse SAP
expansions planned
Switzerland: Extensive
SAP partly implemented
(dsh), rest planned (incl.
Multilink)
U.S.: Wide range of
Lotus applications.
No full time IT
responsible
Italy: Extensive Adonix X3
Spain
implementation planned
(Procurement, COM &Delivery
Mgmt). SAP MM planned
(Groupo Eltec):
Implementation
SAP MM planned
Brazil: One
main system which
was developed for
Daimler Chrysler AG
SE Asia (Singapore, Philippines):
South Africa: Extensive
SAP R/3 (incl. HR, CO-PA
and PS). e-HR and
e-procurement planned
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High priority country
Further TSI entities
No TSI entities
debis and DTAG entities. Debis entities
with own SAP. DTAG with Telekom
SAP operated from DeTeCSM
Dr. Jürgen Kratz
Member of the Managing Board
20. Dezember 2002
Target TSI International IT Template Architecture
TSI BW- SEM-BPS
Business Warehouse Strategic Enterprise Management-BusinessPlanning
KIO
Product
Siebel
HREnterprise TSI
Enterprise Human
Ressource Management
TSI International SAPR/3 (Template)
Finance , Controlling, SL Ordermanagement, etc.
.
Material Management
KAPIS/ EC-CS
Enterprise Consolidation
KIO
Contract
ationBroker
Information
TSIInform
Broker
TSI
KIO
Customer&
Supplier
Sales/CRM
KIO
IT-User
e-BusinessFramework / Internal- e-Portal
Office communication services
e-Best 3.0
e-procurement components
Workflow
etc.
Telekom Global Intranet
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Dr. Jürgen Kratz
Member of the Managing Board
20. Dezember 2002
Enterprise IT Infrastructure
Idea
Draft
Commit
last update
9.10.02
TSI-Portal
General Services
Process-Specific Applications
Global Remote
Workflow
Mail Services
Document Management Systems
User Help Desk
Application Templates
Intranet Services
Infrastructure Applications
Directory Services
Middleware
Desktop
Desktop Standards
Telecommunications Services
Corporate Network
Telekommunikation Services
Security, User Admin, Single Sign ON (SSO), Public Key Infrastructure (PKI)
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Dr. Jürgen Kratz
Member of the Managing Board
20. Dezember 2002
Top TSI Portal Requirements
Idea
Draft
Commit
last update
9.10.02

Standard, enterprise-wide portal with applications based
on standards

Corporate identity (CI)

Up-to-date enterprise-wide information

Structured and navigable information presentation

Communication

Integrated interfaces for business processes

Tools for business process e-Transformation

Online and offline access from any location at any time:
flexible workstation organization and environment.
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Dr. Jürgen Kratz
Member of the Managing Board
20. Dezember 2002
TSI Portal Target Technical Architecture
Idea
Draft
Commit
last update
9.10.02
View
Model
Portal
(Personalization, Application Services, Web Single-Sign-On, ...)
Application*
1
Application*
2
Application*
...
Application*
n
Integration
Layer
Security
(Integration Server, Integration Broker, Application Server, ...)
Control
Net /
Transport
Basic Services (Fileservice, DBs, Gateways, ...)
Net & Transport Services (TGI/TGN, HTTP, SMTP, TCP/IP, ...)
*Applications in case of Internal-e are myWorkroom, mySystemNet, TSI PM Book, ...)
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Dr. Jürgen Kratz
Member of the Managing Board
20. Dezember 2002
Enterprise Technology & Tools
Idea
Draft
Commit
last update
9.10.02
TSI-Portal
General Services
Process-Specific Applications
Global Remote
Workflow
Mail Services
Document Management Systems
User Help Desk
Application Templates
Infrastructure Applications
Key Information Object (KIO)
Enterprise Application Integration (EAI) &
Business to Business (B2B)-Collaboration
Directory Services
Desktop
Desktop Standards
Telecommunication
Corporate Network
Telecommunication Services
Security, User Admin, Single Sign ON (SSO), Public Key Infrastructure (PKI)
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Dr. Jürgen Kratz
Member of the Managing Board
20. Dezember 2002
TSI currently has 2 logically and physically separate Networks (HITNET and
dSHnet)
Idea
Draft
Commit
last update
9.10.02
Current TSI network architecture 2002
Location
Workstation
Dial-in network
Location LAN
ACE -/Radius
System
Commit
Commit
LAN
-
VPN Tunnel
LAN
dSHnet
IT -Remote
Client
Any target
system
in HITNET
Commit
HITNET
HITNET
Workstation
LAN
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HITNET
Dedicated
Target system
in HITNET
Dr. Jürgen Kratz
Member of the Managing Board
20. Dezember 2002
Goal is to combine Networks into a Telekom Global Intranet (TGI)
Idea
Draft
Commit
last update
9.10.02
Target Network Architecture TSI 2003
Global
-IT Remote
Client
Dial-in Netw.
ISDN,TDSL,
analog,GPRS...
Telekom Global Intranet
Service- Area
Central
TGI Server
Central
TGI ACE/
Radiussys.
Workstation Any Target
in T-Online Net System
in
T-Online Net
T-Online Net
Workstation Any Target
in TMO Net
System
in TMO Net
TMO Net
Workstation Any Target
in TCOM Net System
in TCOM Net
Workstation
in TSI Net
Any Target
System
in TSI Net
TCOM Net
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TSI Net
Firewall
Access to
TGI services
Dr. Jürgen Kratz
Member of the Managing Board
20. Dezember 2002
TSI-wide integrated reporting is actually impossible
Idea
Draft
Commit
Overview of processes and system coverage as is
last update
9.10.02
Balanced
Scorecard
TSI
FC
FC
FC
Sales IP
HR
Quality Marketing SL SI
TSI
Konzern
Intern.
tmacs
BL-ES
TSI
TSI
TSI
Excel
AddIn
Excel
AddIn
Arcplan
Hyperion
Enterprise
Hyperion
Essbase
IT Reporting
Excel
AddIn
Arcplan
Hyperion
Essbase
Excel
TSI
Web
reporting
IV-KQR
Tool etc.
SAP BW
Siebel
Analytics
SQL
SAPBW
SQL
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SAPR/3HR
Paisy
Reportingtools/
Präsentation
“(R)OLAP-”
daten/DWH
Datenübernahme
“Extraktion“
WiW
TSAM, KER TSAM, KER
DKK, ABBV DKK, ABBV
SAP, SIS
SAP, SIS
CF PU
GUM
SOP
...
CRM
R/3
R/3
R/3
Wirkdaten
Dr. Jürgen Kratz
Member of the Managing Board
20. Dezember 2002
A integrated reporting will be based on a common database
Idea
Draft
Commit
last update
9.10.02
Overview of processes and system coverage to be 2005
Balanced
Scorecard
TSI
FC
FC
FC
Sales IP
HR
Quality Marketing SL SI
TSI
Konzern
Intern.
tmacs
BL-ES
TSI
TSI
TSI
IT Reporting
TSI
TSI Navigator
SAP BW
Hyperion Essbase
SAP BW
IV-KQR
Siebel
Analytics
CF PU
GUM
SOP
... Reportingtools/
Präsentation
SAP BW
“(R)OLAP-”
daten/DWH
SAP BW
Common Database
(CDB)
Datenübernahme
“Extraktion“
TSAM, KER, DKK, ABBV, SAP, SIS,
SAP TSI, SAP SL, etc. ....
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WiW
SAPR/3HR
Paisy
CRM
SL Infosysteme
z.B. SAP BW
Wirkdaten
Dr. Jürgen Kratz
Member of the Managing Board
20. Dezember 2002